Step by step

To register a new DATE case, click on 'Request DATE'.

Enter the necessary information and register the case by clicking on 'Register case'.

On the case view you have the possibility to multi-select other colleagues to follow your case.
They are also copied on email replies and follow-ups from the portal. Your case will also be visible for them under their "My cases".

Our DATE Assistant will read your question as you type and propose matching FAQs to provide valuable information regarding your request. You may also search for additional keywords to optimize the search result.

You can easily keep track of your cases and your company's cases by sorting according to 'Status', 'Registered on' or 'Last updated on' in the overview page.

When a technical expert has replied to a case, the status of the case will change to 'Replied'.

If a DATE case has been registered on a vessel, it will also show in the 'Class Status' page in the 'Vessels list' as an icon () in the 'Requests and jobs' column.

DATE cases are also available as a Tile on Fleet status Home page: